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Comfort Zone Apartments, Terms and Conditions

 1. Booking & Payment Procedure

The full cost of your stay is payable upon or in some cases prior to your arrival.

In addition to the full cost of your stay, we reserve the right to charge a security deposit based on the following guest criteria:

Deposit required: £200

The Deposit payable is per apartment which is taken as a pre authorisation on a debit or credit card.

Cash deposits are not accepted

The payment comes out of your Bank account if you choose to pay this by Debit Card. If You choose to pay by Credit Card the amount is merely frozen until we release this. This is to cover damages or losses in the apartment, or for breaches of the terms and conditions. Again this may be charged to your card prior to your arrival, at the discretion of Management. The balance of monies after paying for losses or damage or overstays or breaches of the terms and conditions, will be refunded to you within 4 business days of your departure. However Comfort Zone Apartments will not be deemed liable for any Bank or Credit Card Charges incurred as a result of this deposit being delayed beyond the 4 days.

Bookings will be confirmed in writing on receipt of the booking request subject to availability. Even though you may have booked through the web and recieved an automatic confirmation,  Comfort Zone reserves the right to cancel a reservation should there be a error. Comfort Zone will however offer an alternative arrangement at their discretion. The booking is only fully confirmed once we check our own confirmation to you direct from Comfort Zone Apartments offices.

We will detail the total cost of your stay, the amount, how long you will be staying and the maximum number of guests and any other special requests that we can accommodate. You may extend your stay at any time, right up to the day of departure subject to availability. No extra fees are charged for late bookings, but payment must be made in full and should be paid by credit or debit card or UK Pound Sterling in this case. All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must be made to us in UK Sterling in the following forms: using one of the following credit/debit cards: MasterCard, VISA, and Travellers Cheques, or Switch/Maestro Card. Please note we do not accept cheques.


Any cancellation must be notified to us in writing. If you cancel any time up to 7 days prior to the arrival date, no charges will be incurred. If you cancel within 7 days of the arrival date, you are still liable for the FULL payment due on the booking,

3. If You Alter Your Booking

If you wish to alter your booking (eg change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request, however you will be obliged to pay for any additional expenses that are incurred as a result (eg cancellation fees payable to property owners). In addition, we may charge, at our discretion, an amendment fee of up to a maximum of £50 per person to cover the necessary administration costs incurred. If you decide to change your stay in any way once it has commenced (eg change accommodation or the duration of your stay), we accept no liability for any loss, damage or additional expense and we cannot guarantee a refund of any costs already paid by you.

4. If We Cancel Your Booking

In exceptional circumstances we may find it necessary to cancel your booking we will endeavour to find an alternative. If this is not acceptable, and subject always to the next clause, we will refund any sum you have paid to us, which shall constitute full settlement. This is the full extent of our accepted responsibility. We will not be liable for any additional relocation costs. Whilst all reasonable efforts have been taken by the Hotel to ensure that Bookings made under this Agreement are able to proceed, Comfort Zone Apartments reserve the right to relocate any Booking to another room of similar size and standard in the locality. The Client acknowledges that Comfort Zone accept no liability for any loss or damage suffered by or caused to the Client in consequence of the relocation of the Client.

5. If We Alter Your Booking

If it is necessary to alter the confirmed itinerary before departure, we will use all reasonable efforts to notify you as soon as possible. If these alterations are unacceptable you may cancel that part of your booking that relates to the alteration and receive a full refund for that part of the booking, which shall constitute a full settlement.

6. Facilities & Services

A full inventory of furniture, equipment and utensils is also provided upon request. Please note: No items must be removed from the apartment during your stay.

Unless otherwise specified, the prices quoted for all serviced apartments include heating, electricity, gas, water and television. The price includes rental charges for telephone equipment but excludes charges for telephone calls made.

Unless otherwise specified, the prices quoted include maid service once a week. All linen and towels are included and changed once a week. Usually mid way during your stay. Any extra charges, for apartments which are deemed to be excessively soiled or dirty or beyond reasonable and need additional cleaning time than normal, will be at the managements discretion. An additional charge of £50 will be applied if cleaning of Vomit or other Bodily substances is necessary.

7. Number of Occupants

The maximum number of people as agreed on your booking confirmation can stay at any one time. Some persons may be sleeping on temporary folding single beds in the lounge or bedroom area wherever we deem most suitable . Only the number of persons listed on the Registration Form may occupy the apartment. The apartment cannot be re-let/sublet to any other group/party without the written approval of Comfort Zone Serviced Apartments. The number of persons permitted to occupy the apartment is limited to the number of beds available. EXTRA GUESTS ARE NOT ALLOWED. Under no circumstances may more than the maximum number of persons specified in the apartment description or in your booking confirmation, occupy the apartment except by prior written agreement with Comfort Zone Serviced Apartments. Comfort Zone Serviced Apartments, reserve the right to refuse admittance to the apartment to the hirer and their party if they are in breach of this condition. The deposit will be kept if this clause is breached.

Children under the age of 14 must be supervised by an adult guest at all times.

8. Check-in and Check-out

The rules for check-in and check-out are set by Comfort Zone Serviced Apartments.

We Usually only allow Check in's during Office Opening Hours.Monday to Saturdays till 9pm. You will need to call us 1 day before your arrival if you wish to check in after this time. 


Early check in's from 12pm and Late check out Can be Arranged at cost. Ask Reception for the latest Charges.

All apartments are usually available for occupation after 3:00pm on the day of arrival. 

Please note that our offices/reception is not always located where the apartments are, therefore you will need to check in at our reception in 5 Ridley ST B1 1SA and then proceed to your apartment location.

All apartments must be vacated by 11:00am on the day of departure, and all keys & parking fobs provided must be returned by 11:00am on that day. Arrangements can be made for return of keys on alternative days prior to the day of departure and after hours, subject to prior arrangement and surcharges.

A fee of £100 will be charged for keys not returned within 24 hours of the departure out date

Should any keys be lost or stolen or should the client fail to checkout by 15:00 the client will be liable for the full cost of an emergency locksmith plus any replacement fobs required for operating entrance doors / car park gates, etc. In the case of the above Comfort Zone Apartments reserve the right to remove a guests belongings from the room and accept no liability for the loss or damage of these items.

If there is any delay in vacating the apartment beyond the agreed time, a half days rental, is charged to the client upto 3pm and a FULL days charge, thereafter, at the rate of the previous nights stay. Please note that the Security deposit will not be returned at the time of check out. This will be returned within 3 days after the check out date subject to loss, damages or incurred incidental costs or breaches of the terms and conditions.

Any valuable items left behind in the Apartments will be stored by Comfort Zone Apartments for a period of 1 week. After this time the items will be discarded and we will not be liable for any losses incurred.

9. Damage to Apartment

The hirer is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period.

Except in the case of normal wear and tear the hirer will be responsible for making good any damage to the apartment or its contents which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the apartment or their guests. Such damage must be reported, without delay, to our local representatives. The cost of the repair or replacement must be agreed with and paid to Comfort Zone Serviced Apartments. This amount may exceed the deposit amount, however the Booking Guest will remain fully liable until all charges for damages or losses plus all costs incurred to make good any damages or losses. These costs may include any legal expenses incurred to recoup monies for damages or losses incurred.

The hirer responsible for booking undertakes that no person will suffer anything to be done which would endanger the policy of our insurers in respect of the apartment and its contents which might make the same void or voidable.

10. Force Majeure

We regret that we cannot accept liability for any loss, damage or additional expense where the booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events of ‘force majeure’. In these Booking Conditions ‘force majeure’ means any event which could not have been reasonably foreseen, or the consequences could not have been reasonably avoided, by us or the suppliers of the relevant services in question, even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or man-made disaster, fire, adverse weather conditions and all similar events outside our or the relevant suppliers’ control.

11. Liability

We use all reasonable efforts to try and ensure that the accommodation offered by us is properly arranged and that the suppliers of the apartments maintain reasonable standards. We accept responsibility to take reasonable care in the organisational aspects of the stay but we are not liable and cannot be held responsible for actions of other property dwellers or owners, providers of transport or any other suppliers involved in your stay. We cannot be held responsible for the loss or damage to any fixtures & fittings, goods or personal belongings at the accommodation. We are specifically not liable for events outside our reasonable control or if there has been no default or neglect by us and in no event shall we be liable for any special, indirect or consequential loss, including loss of profit. This limitation does not apply to fatal or other personal injury resulting from our negligence or that of our employees. We strongly recommend that all clients obtain appropriate travel and personal insurance cover.

12. Law & Jurisdiction

These conditions and terms of contract and all matters arising there from are subject to the laws of England and Wales and in the event of dispute, the client will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Termination by Comfort Zone Serviced Apartments

Comfort Zone Serviced Apartments has the right to terminate a booking at any time on the grounds of incorrect administration, abuse to staff or other guests, mistreatment of the apartment or criminal/illegal activity on the part of those occupying the apartment or their guests. In such circumstances, Comfort Zone Serviced Apartments is not obliged to provide or locate alternative accommodation. The period of notice and the proportion of refund are at the discretion of Comfort Zone Serviced Apartments Management.

14. Injury, Loss or Damages to persons or property.

Comfort Zone Serviced Apartments cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation.

Neither we, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.

Although we take all reasonable steps to ensure our parking facilities are secure. Comfort Zone Apartments will not be liable for any loss or damage or loss to vehicles whilst parked on our premises.

15. Rights of Access

Representatives of Comfort Zone Services Apartments or their subcontractors have the right of access to the property at any time, with due regard to the convenience of the hirer, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.

16. Pets

Regrettably no pets of any kind are permitted under any circumstances. The client is liable for any infringement of this rule by the clients occupiers. Only Guide dogs are allowed.

17. Information

All information supplied by Comfort Zone Apartments, is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but Comfort Zone Services Apartments is not liable for any variation however caused.

18. Complaints

We do not expect and certainly do not want dissatisfied customers, but in the event that you are not entirely satisfied with the service offered, you should notify any complaint to our office as soon as possible to Comfort Zone Services Apartments 180 Granville St, Birmingham B1 1SA or by email to Comfort Zone Apartments will take all reasonable steps to settle the problem. Comfort Zone Apartments shall not have any liability for any complaint submitted after the completion of the rental period.

19. Smoking

Smoking is not permitted in the apartments or in the internal communal areas of the apartment blocks. Smoking is ONLY permitted on external balconies where present in an apartment only. A charge of £50 will be made from the security deposit, if evidence of smoking is discovered in the apartment.

20.Usage & Nuisance Behaviour

The apartments CANNOT under any circumstances be used for PARTYING playing loud music or general nuisance behaviour. Guests must have regard for other occupants in the building. Loud music cannot be played after 11pm and before 11am. Comfort Zone Serviced Apartments management reserve the right to terminate your stay and contract if they deem such behaviour has occurred. In the event of such a breach the FULL security deposit will be retained by Comfort Zone Apartments. No refund will be made if such behaviour is deemed to have occurred.

21. Security of Tenure

As the apartments are used as serviced holiday accommodation they are exempt from security of tenure under the Rent Act. Comfort Zone Apartments reserve the right to access the apartment at any time without prior notice if it deems necessary.

22. Interest

Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of payment, at a rate of 8% above Natwest Bank’s base rate in force at the time and shall accrue at such a rate after, as well and before any judgement.

23. Acceptance of Terms and Conditions / Contract of Hire

All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer and all persons in the party. Making a Booking, Payment of deposit or apartment fee or occupation of the apartment/s also indicates acceptance of these terms and conditions.